Customer Reactivation
Do you have customers on your database who haven’t engaged with or bought from you in a while? For whatever reason ...
Win Back Lost Clients
Do you have customers on your database who haven’t engaged with or bought from you in a while? For whatever reason they have lapsed, the effort to win them back is well worth it; as, research has shown that a large percentage of them will return to your business if their reason for defecting is addressed and will go on to refer your business.
A lot of the time, they will overlook emails asking for feedback for items in their Inbox that they feel are more pressing; however, a friendly chat can get them open up and provide some valuable insights.
My Customer Reactivation service will show your lapsed customers some love and engage with them to:
• Get their feedback on their experience, purchase and post-purchase
o Their reason for disengagement may lie there
• Find out if they are using a competitor
o If so, find out why
• Pitch your solutions to their purchase barriers and
• Facilitate their re-engagement with your business
Your results will be returned to you in .csv or MS Excel format.
Book a free call now to reconnect with your lapsed customers.