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EXPERIENCE

InfoTrack UK

Sales Coordinator

Mar 2018 - May 2019

London, United Kingdom

Promoted to this varied role, I was able to further develop my management of the Telesales Team. I created a Telesales Academy to on board and train telesales personnel, shortening the time-frame to 'phone ready' from an average of three weeks to one and liberating the National Sales Manager's time. I performed statistical analysis to optimize team performance and although it was great to set a record of 12 appointments for the week, it was much better to see someone I had trained break it

The Monarch Partnership

Telemarketing Executive

Aug 2015 - Nov 2015

Wallington, Surrey

In a flooded market, this B2B role involved creation of a sense of urgency, identification of relevant pain points and establishment of qualification for the service, while maintaining the CRM. Whilst there, I created a tool using MS Excel to train myself to retain the structure of the discovery part of the call and assist in qualifying prospects for the offering and to pitch the correct services

United Patients Association

Telesales Agent

Mar 2014 - Apr 2014

NW7, United Kingdom

High volume B2C outbound cold calls. Converted cold leads to sales for a health insurance company by overcoming initial objections, building a rapport with the clients and identifying 'pain points' to establish a need for the product

Various Locations

Career Temp - Admin

1991 - 2011

London, United Kingdom

This was a very a very exciting time in my early career when I was developing and honing the administrative and communicative skills that I would find invaluable in future roles

InfoTrack UK

Telesales Consultant

Dec 2015 – Mar 2018

London, United Kingdom

An extremely exciting B2B appointment setting role, for a high-velocity sales SaaS startup, making 80 calls a day. As the offering was quite conceptual in nature, it developed my rapport building, objection handling and consultative skills to hit the KPI of 10 appointments per week. My manager rewarded my passion for consolidating the team to achieve results by making me Telesales Team Leader. This allowed me to indulge my other passion of finding creative ways to develop the Telesales Team to grow in their knowledge of the industry, grow as salespeople, make great, consultative calls, hit their KPIs and progress the movement

RSVP (Media Response) Ltd

Telesales Agent

Dec 2014 - Jul 2015

London, United Kingdom

Rapport building and engaging with B2C clients, identifying a need for the products, addressing and handle objections and achieving sales while keeping the CRM up to date

Roehampton University

STEMNET Administrator

Oct 2011 - Jul 2012

London, United Kingdom

Raised awareness of the STEMNET government educational initiative by calling schools in the catchment area, designing and producing promotional literature and publications, organizing events to promote the initiative, collating delegates, logistical planning guest speakers, catering and follow-up/feedback. The role also involved maintenance of part of a national, external database

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